FAQ
If you need to add an existing user to an account or invite them to Blackbird, please do the following: Visit https://cloud.blackbird.video Log in using ...
Tue, 15 Jan, 2019 at 10:49 AM
If you have forgotten your password or need to reset it for security reasons, please do the following: Visit https://cloud.blackbird.video Select "F...
Tue, 15 Jan, 2019 at 10:40 AM
You may not be able to hear audio if you are using Apple’s Safari browser. This is because the default behaviour of the Apple Safari browser is to disab...
Thu, 10 Feb, 2022 at 11:19 AM
If you need to add an existing user to an account or invite them to Blackbird, please do the following: Visit https://cloud.blackbird.video Log in using ...
Tue, 15 Jan, 2019 at 10:46 AM
To do this, you need to be in the logging view for your Sequence (Form the timeline view, right click "Timeline" on the top right and select "...
Wed, 16 Jan, 2019 at 2:45 PM
TB1_20151128AA004_PNG_491541 is the .csv document attached and the one I am using to show how to upload it to Blackbird. Step 1 - Ensure that you have ...
Wed, 16 Jan, 2019 at 3:43 PM
You can follow the below instructions to add a tag onto your account which will enable the private column when logging for the entire account: 1. Login ...
Wed, 16 Jan, 2019 at 3:42 PM
If all the Media is missing in the account please check the following: Check the Blackbird Edge server is switched on and has a connection to the intern...
Wed, 16 Jan, 2019 at 3:42 PM
By looking at the queue of items with status waiting "to ingest" on the ingest machine, and seeing where the one you want is positioned (higher ...
Wed, 16 Jan, 2019 at 3:53 PM
Too deep increase the max depth column and hit forget for those files Incomplete probably the file is just one track from an avid ingest that had several...
Wed, 16 Jan, 2019 at 4:29 PM